Privacy Policy

1. Who We Are

Brixton Surveyors Ltd is a company registered in England and Wales. We are RICS-regulated chartered surveyors based at Brixton Hill, London SW2. Our website address is brixtonsurveyors.com.

For the purposes of data protection law, Brixton Surveyors Ltd is the data controller for personal data collected through this website and through our service delivery.

2. What Data We Collect

We may collect and process the following categories of personal data:

Data You Provide Directly

• Name
• Contact details (as provided via our contact form or HubSpot CRM)
• Property address or postcode (for survey quotation purposes)
• Any information you include in messages or enquiry forms

Data Collected Automatically

• IP address and browser type (via website analytics)
• Pages visited, time on site, and referral source (via HubSpot Analytics)
• Cookie data (see Section 7 below)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries: When you submit a contact form, we use your details to respond to your enquiry and provide a quotation.
• To deliver services: Your name, contact details, and property address are used to conduct surveys, produce reports, and communicate with you throughout the engagement.
• To improve our website: Analytics data helps us understand how visitors use our site so we can improve content and user experience.
• Marketing communications: With your explicit consent, we may send you information about our services and relevant property advice. You may withdraw consent at any time.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: To fulfil a survey contract or to take steps at your request before entering a contract.
• Legitimate interests: To respond to enquiries, manage our business relationships, and improve our services, where your interests do not override ours.
• Consent: For marketing communications and non-essential cookies.
• Legal obligation: Where we are required to retain data for HMRC or RICS regulatory purposes.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• HubSpot Inc: Our CRM and marketing platform. HubSpot processes data in accordance with their own privacy policy and the EU–US and UK–US Data Privacy Framework.
• Professional advisors: Solicitors, structural engineers, or other specialists we may engage in connection with delivering your survey or professional opinion.
• RICS: In the event of a formal complaint or regulatory investigation, we may be required to share relevant data with the Royal Institution of Chartered Surveyors.
• Legal authorities: Where required by law, court order, or to protect the legal rights of Brixton Surveyors Ltd.

6. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Survey reports and associated client correspondence: 6 years from the date of the report (in line with limitation periods for professional negligence claims).
• Marketing and enquiry data: Up to 2 years from last engagement, unless you withdraw consent earlier.
• Financial records: 7 years as required by HMRC.

7. Cookies

Our website uses cookies to improve your experience and to support analytics and marketing functionality. The main cookies we use are:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies (HubSpot): Help us understand how visitors interact with our website. Used with your consent.
• Marketing cookies (HubSpot): Used to track visitors across websites to deliver relevant advertising. Used with your consent.

You can manage your cookie preferences at any time by adjusting your browser settings or by contacting us.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request that inaccurate data be corrected.
• Right to erasure: To request deletion of your personal data where there is no legitimate reason for us to retain it.
• Right to restrict processing: To request that we limit how we use your data.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making: We do not use automated decision-making or profiling that produces significant legal effects.

To exercise any of these rights, please contact us in writing. We will respond within one calendar month.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website is served over HTTPS. Access to personal data within our systems is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us using our Contact page.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113